Reporting Concerns

Online reporting

There is now the facility to report concerns about abuse and neglect online.


If your concerns are about someone not receiving the level of care you think they should, they may need a Care Needs Assessment. If you’re a professional requesting care for a member of the public you should use this form: Assessment Form for Professionals.


Members of the public please use this form:Safeguarding Concerns Form for the General Public or call this number 0345 0507 666, selecting option 4 (concerned or worried about an adult). This number is the Oxfordshire County Council Social Care Line as the County Council has the responsibility to deal with concerns about adults with care and support needs who are unable to look after themselves or may be being taken advantage of or harmed.


Professionals who have concerns about abuse or neglect of  a person with care and support needs, please use this County Council form: Raising a Safeguarding Concern Form for Professionals. Please note the Safeguarding Adults Board is not the owner of this form and does not deal with individual safeguarding concerns, this is the role of the County Council’s Adult Safeguarding Team. Unsure if it’s a safeguarding issue? If you’ve encountered an issue and are unsure if it is a safeguarding issue or not you can call and request a consultation with the County Council’s Safeguarding Triage Team. They can be reached on 01865 328232. This number is only for professionals and is only for new issues where you are unsure if it is a safeguarding issue, it is not for discussion of open safeguarding cases. Please note the Triage Team will ask you to complete the form above if after discussion the issue is deemed to be a safeguarding one.


All information is treated with the utmost confidentiality and sensitivity. Both the referrer and the person who is being abused will be included in the decision-making process.

Top Tips for Raising an Alert

  • Ensure you have spoken to the person you are referring before making the referral – The Safeguarding Team will contact the person being referred and are likely to disclose the source of the referral (if referred by a professional).
  • Missed Medication and Medication Errors are not necessarily a safeguarding issue – One off incidents of missed medication or other medication errors that cause no harm to the adult are not safeguarding issues. For more information see the Medication Errors Guidance
  • Pressure Ulcers (grade 3 & 4) are not always a safeguarding issue – For example, a grade 3 pressure ulcers where the care plan has been followed, professional advice has be sought and there are no other possible indicators of abuse or neglect would not be considered a safeguarding issue. For more information see the Pressure Ulcers Guidance.
  • Trips and Falls are not always safeguarding issues – For example, an unwitnessed fall that has caused a minor injury requiring brief treatment or no treatment at all and whilst following the care plan is unlikely to be a safeguarding issue. For more information see the Trips and Falls Guidance.
  • Resident on resident incidents are not always a safeguarding issue – For example, when it is an isolated incident where no significant harm occured, a care plan is in place and actions are taken to minimise the risk of recurrence is unlikely to be a safeguarding issue. For more information see the Client on Client Abuse guidance.
  • In an emergency call 999 – If you wish to report a criminal matter that is not urgent, please call 101 to be put through to Thames Valley Police.

Other Ways to Raise an Alert

You can also raise a concern on the phone. Please call 0345 0507 666 with as much information as you have. If you need to raise a concern outside of standard office hours and the concern is urgent, please call the Emergency Duty Service on 0800 833 408.

What Happens Next?

Every concern raised about the possible abuse of a vulnerable adult is taken seriously. When a concern is raised with the Health and Social Care team, they will pass this information to the Adult Safeguarding Team. The wishes of whoever is the subject of the concern will always be listened to and acted upon, and then a decision will be made about what needs to happen next.

Usually the next steps will involve investigation of the allegation and further discussions with other professionals to ensure the individuals safety. Any safeguarding plan will try to ensure that the best possible outcome for the subject of the referral is achieved, and we have a very good track record in achieving this goal. Both the referrer and the person who is being abused will be informed of what is going on as far as possible.