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Cancellation and non-attendance policy

As per our cancellation and non-attendance policy (detailed below), you are not eligible for a refund or to transfer your booking unless you have emailed the OSAB Team prior to the start of the course and they have agreed.

You can contact the OSAB Team via email at


As demand for OSAB courses is high, and some applications may be unsuccessful, early cancellation is important in order that the place can be offered to another delegate.

You can cancel your own place six days before the course by logging into your account  If you wish to cancel your place less than six days before the date of the course, you must email us at  Please note OSAB will not issue a refund if you cancel your place with less than six days’ notice.

Due to costs associated with processing payments, a £10 deduction will be made to all refunds.

However, we are willing to move a booking to a more convenient date at no cost. Please contact OSAB at pursue this option.


An empty seat in a white roomIf you do not attend a course that you have booked a place on, we will email you and your manager/finance team – you would have given us these details when you created an account to book onto our events.

If you paid for the course, this will not be refunded.

If you did not pay for the course, as you work for a partner agency, you will be charged the full amount for the course.



Unforeseen events/exceptional circumstances

Hand putting coin in a piggy bankWe understand that unforeseen events/exceptional circumstances can lead to cancellation or non-attendance, in which case, OSAB may consider a refund request or to waiver the non-attendance fee.

You must request a refund at your earliest opportunity by emailing us at

The OSAB Business Manager will use their discretion in deciding whether a refund will be issued.


As mentioned earlier, a £10 deduction will be made to any refund to cover the costs of processing the payment. We can, however, move the course date to a more convenient one free of charge.